• Desktop & Executive IT Support Specialist

    Job Locations US-MA-Boston
    Job ID
    6619
    Function
    Information Technology
    Location Name
    177 Milk Street
  • Responsibilities

    The Desktop & Executive IT Support Specialist will provide day to day and advanced technical support for Related Beal, which employs 85 employees in multiple offices throughout Massachusetts.  This role will be also be responsible for the migration of the current network infrastructure to Related NY’s network infrastructure, as well as to ensure the stable operation and support of the network, of the AV/Presentation equipment, and of all users’ PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.   This role will provide assistance to the remote support team with hardware and software installations and troubleshooting. This role will be in a fast-paced environment, across multiple offices, with low supervision and the candidate is expected to be self-sufficient.  The position is based in Related Beal’s Boston corporate office.

     

    • Provide executive level customer support to 100 end users across multiple offices.
    • Interact with all Related Beal employees and act as point of escalation for all troubleshooting and support on all IT matters.
    • Assume ownership of customer related incidents whether completing resolution oneself or by consulting with, monitoring, and following up with IT colleagues and/or outside vendors to ensure timely completion.
    • Provide on-site coverage during normal business hours as well as on-call support which could occur before/after normal working hours.
    • Asset management, including maintenance of network component inventory, printers and other hardware items.
    • Assist with managing network hardware, including routers, switches, hubs, and UPSs to ensure network connectivity of all workstations.
    • Project manage all aspects of purchasing equipment: vendor sourcing, pricing, receiving approvals, purchasing, and tracking all orders to ensure timely receipt.
    • Execute successful IT onboarding experiences for all new employees: configuring equipment, partnering with IT colleagues to ensure network accounts are activated, installing necessary software, setting up workstations, providing hands on IT orientation on first day, and checking in with and helping to resolve any issues/questions during over first few weeks.
    • Assist to source, review and negotiate with vendors, outsourcers, and contractors for implementation services.
    • Liaison and oversee new office build-outs including construction offices, temp-leasing offices and management offices.
    • Responsible for installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software and peripheral devices.
    • Support network design and assist with network maintenance tasks.
    • Manage all phone systems, upgrades, maintenance in the Boston office.

    Qualifications

    • Must have a minimum of 8+ years working within Information technology in a fast paced environment.
    • Must have technical experience supporting teams of at least 100 employees.
    • Must have excellent communication skills, with demonstrated ability to successfully handle conflict and be able to maintain calm in stressful situations
    • Proactive mindset, with strong analytical and problem-solving skills.
    • Effective listening and follow up skills.
    • Good working and technical knowledge of systems administration, networking, systems and network security.
    • Good working knowledge of workstation and server operating systems, server tools and utilities, and server data backup and restore.
    • On-Call 24x7.
    • Bachelor’s Degree in Computer Science or related field or equivalent work experience.
    • One or more of the following preferred: ITIL, Microsoft, network certification such as Network+ or CCNA.

    Overview

    Related Companies is a global real estate and lifestyle company defined by innovation and the most prominent privately-owned real estate firm in the United States. Formed over 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi and London, and boasts a team of approximately 4,000 professionals. With over $60 billion in assets owned or under development including the 28-acre Hudson Yards neighborhood on Manhattan’s West Side, The Grand and Related Santa Clara in California and The 78 in Chicago. Related was recently named to Fast Company Magazine’s list of the 50 Most Innovative Companies in the World. For more information about Related, please visit www.related.com.

     

    Company Overview

     

    Related Beal is a fully integrated real estate firm focused on development and investment opportunities in Boston and the surrounding regions.  Related Beal leverages Related Companies’ international real estate platform with expertise across all asset classes and storied local experience in life sciences, commercial, hotel, mixed-use and residential development, property management and investment.  Related Beal has developed and is undertaking the development of some of the most recognized buildings in the area including The Clarendon and One Back Bay, The Arlington, The Beverly, Lovejoy Wharf, Converse’s World Headquarters, Congress Square, Innovation Square, The Whitney Hotel and The Quinn/370-380 Harrison Avenue.

     

    Related Beal’s corporate office is located at 177 Milk Street in Boston.

     

    For more information about Related Beal, please visit http://www.relatedbeal.com/.

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