• Customer Service Coordinator (Bilingual - Greek)

    Job Locations US-NY-Astoria
    Job ID
    Customer Experience
    Location Name
    Marine Terrace Apts
  • Overview

    Affordable housing laid the foundation of Related Companies and we continue to place a high priority on developing, acquiring and preserving housing for this sector. In fact, over 60% of our 50,000+ residential apartment homes under our management are part of one or more affordable housing programs, and an additional 20% of these homes provide workforce housing.
    In the area of acquisitions and refinancing, we pursue properties that meet one of the following criteria: Section 8 properties with project-based contracts; Section 236 properties in need of rehabilitation; Section 42 LIHTC properties with expiring low-income restrictions; Section 515 FmHA properties with loans that can be prepaid; or other assisted properties, including HODAG, HOME, federal or state-financed public housing.
    Many of the buildings we encounter are in need of substantial upgrading and preservation in order to continue to properly fulfill the needs of their tenants. Given our 42 years of experience in debt and equity financing – as well as our extensive management of government-assisted properties – we are well positioned to buy out existing owners who lack the resources and experience to recapitalize and, therefore, wish to exit the affordable housing arena. In addition, with our extensive development experience, we bring the knowhow to expertly rehabilitate the units, thus assuring the continued viability of these projects for years to come.


    Your role with the company:

    The Customer Service Coordinator is responsible, under the direction of the Regional Manager and Community Managers, to ensure the smooth operation of Marine Terrace, 529 West 29th Street and Carnegie Park Apartments while in compliance with all company policies and procedures, the Equal Employment Opportunity, Fair Housing and Human Rights statutes.


    What your typical day will look like:

    The Customer Service Coordinator, under the direction of the Community Managers, is directly responsible for the following:

    • Use a customer first attitude in dealing with all resident maintenance issues and ensure work orders are completed in a timely manner
    • Treat all residents with the highest level of respect and strive to improve all residents’ quality of life
    • The Customer Service Coordinator will work across various teams such as the 529 West 29th Street Tenant Association, Marine Terrace residents and the various office and maintenance teams
    • Responsibilities will include “Service Recovery” and investigations to determine how to improve the completion of service requests in the most timely manner
    • Elevate the customer service experience of all residents
    • Assistant in coordinating and planning resident functions, meetings and get-togethers
    • Take ownership of resident issues and following problems through to a resolution
    • Draft professional and personable communications to residents
    • Adhere to the budget requirements in place
    • Will be collaborating with security, compliance, maintenance, and all other departments 
    • Responsible for miscellaneous projects or tasks assigned by either the Regional Manager or Community Managers

    Benefits and Features:

    • 401k
    • PTO
    • Medical
    • Vision
    • Dental



    Background profile:

    • Empathetic: always seeking first to understand must have the ability to understand customer needs
    • Happy: a perpetual projection of happiness that understands the Brand and our mission objectives
    • Organized: ability to organize an extreme project load over multiple events and requirements
    • Critical Thinking: ability to respond in moment with a comfort to escalate needs as required
    • Immersed: always gracious, approachable and at time unexpected to deliver unwavering service

    Knowledge and skills:

    • Knowledgeable of Section 504, (Reasonable Accommodation) & Fair Housing Laws
    • Professional and personable
    • Experience in the customer service or hospitality industry
    • A working knowledge of quality control in addition to building maintenance and upkeep 
    • Must be able to prioritize and handle multiple tasks
    • Working knowledge of Microsoft Office
    • Must have excellent verbal and written communication skills


    #cb IND1

    Related is an Equal Opportunity Employer

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