• Resident Service Coordinator

    Job Locations US-CA-San Francisco
    Job ID
    Property Management
    Location Name
    Bayview Preservation, LP
  • Overview

    Company Information

    • Affordable housing laid the foundation of Related Companies and we continue to place a high priority on developing, acquiring and preserving housing for this sector.
    • Over 60% of our 50,000+ residential apartment homes under our management are part of one or more affordable housing programs, and an additional 20% of these homes provide workforce housing.
    • In the area of acquisitions and refinancing, we pursue properties that meet one of the following criteria: Section 8 properties with project-based contracts

    Section 236 properties in need of rehabilitation
    Section 42 LIHTC properties with expiring low-income restrictions
    Section 515 FmHA properties with loans that can be prepaid
    Other assisted properties, including HODAG, HOME, federal or state-financed public housing.


    • Many of the buildings we encounter are in need of substantial upgrading and preservation in order to continue to properly fulfill the needs of their tenants.
    • Given our 45 years of experience in debt and equity financing – as well as our extensive management of government-assisted properties – we are well positioned to buy out existing owners who lack the resources and experience to recapitalize and, therefore, wish to exit the affordable housing arena





    • This position is utilized only for HUD Grant and is located in communities that have special needs residents. Responsibilities are similar to concierge and include such tasks as researching community, local and national services for senior or special needs opportunities, transportation, meals and services provided specifically for a group of residents. May work with government agencies such as Department of Aging to obtain available services for residents. The service coordinator may assess service needs and determine eligibility for public and private services.
    • Essential Job Functions
    • Assists and advises residents and families of the services which may be necessary to maintain a self-reliant lifestyle. Promotes wellness activities for all residents.
    • Educates residents, families, and staff on available community resources (for example, case management, personal assistance, homemaker, meals-on-wheels, transportation, counseling, occasional visiting nurse, preventive health screening/wellness and legal advocacy).
    • Assists residents in building informal support networks among themselves and with family members and friends.
    • Acts as a liaison between community agencies, service providers, and residents.
    • Works as a team member with facility manager and other housing management staff in serving residents/clients. Encourages residents to be proactive in meeting their social, psychological, and physical needs.
    • Facilitates meeting of needs when necessary, but avoids the creation of unhealthy dependence.



    • Monitors the deliver of services to residents to ensure they are appropriate, timely, and satisfactory.
    • Performs service management functions for all residents needing assistance.
    • Provides limited case management (i.e., evaluation of social, psychological and physical needs and the development of a service plan) for a resident when such service is not being provided by the general service community.
    • Educates residents on service availability, application procedures, resident's rights, etc., both individually and as a group.
    • Reports all suspected abuse situations to the appropriate agency.
    • Sets up volunteer support programs with service organizations in the community.
    • Advocates and may negotiate on behalf of residents for the adequate, timely and cost-effective provision of services.
    • Meets with service providers as needed and appropriate.
    • Assembles a directory of community services and makes it available to residents, families, and management.
    • Assists management in identifying residents who need assistance.
    • Maintains individual files on residents which will contain at least the following: intake information, service termination information, quarterly review and follow-up, human or civil rights abuse, resident/family meeting notes. Resident files to be kept in a secure area to ensure confidentiality.
    • Completes reports with copies given to the site manager, Quality Assurance, Administrator, Manager, and government agency (where applicable) in an accurate and timely manner or according to governing regulations. Pursues avenues for additional services through private local, state, and federal sources


    • Incentive bonus program
    • Training and development programs
    • Benefits including Medical, Dental, Life & Disability, Paid Time Off, 401(K), Flexible Spending Accounts
    • Employee Recognition & Wellness Programs.


    • A Bachelor’s Degree is preferred but not required- Social Work, Gerontology, Psychology or Public Health preferred; however, individuals without a degree, but with appropriate work experience may be hired.
    • Demonstrated working knowledge of community services in the region with particular knowledge of services that are provided for the population living within the facility.
    • Proven experience in service management, including organizing, problem-solving, and advocating.
    • Experience in the aging process, elder services, disability services, drug and alcohol abuse and mental health issues; aware of eligibility for and procedures of Federal and State entitlement programs; alert to legal liability issues relating to providing service coordination.



    Related is an Equal Opportunity Employer


    Not the right job for you?