• BI/DW Technical Lead

    Job Locations US-NY-New York
    Job ID
    4232
    Function
    Information Technology
    Location Name
    423 West 55th Street
  • Overview

    Related Companies is the most prominent privately-owned real estate firm in the United States. Formed over 47 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi and London, and boasts a team of over 3,500 professionals. With over $50 billion in assets owned or under development, the company’s portfolio is made up of best-in-class developments in premier high-barrier-to-entry markets across all asset classes. 

    Related was recently named one of the “50 Most Innovative Companies in the World” by Fast Company Magazine. Related has dramatically redefined the concept of metropolitan luxury by introducing extraordinary residential properties in Boston, Chicago, Los Angeles, San Francisco, New York City and Washington, D.C. With each new building, Related has been hailed for setting new standards of excellence in the luxury marketplace. Related also owns an extensive portfolio of workforce and affordable housing and has several new rental developments underway across the country. Among other leadership initiatives, they were the first landlord to accept credit card payments, one of the first developers to build sustainable high-rise buildings and the first national developer to go smoke-free. Related’s commitment to hospitality-level service in its residential buildings includes a proprietary training program that empowers employees to exceed its residents’ expectations, and an exclusive strategic partnership with Hello Alfred to provide a suite of personal life-enhancing services to residents. Related is also a strategic investor in category-defining companies including Equinox® and SoulCycle. For more information about Related Companies please visit www.related.com.

     

    Related Companies is an Equal Opportunity Employer.

    Responsibilities

    This role is the primary liaison with the business and the BI/IT development team, supporting current and future deployments of the BI Platform. The BI/DW Tech Lead is expected to troubleshoot BI issues, leveraging his/her data integration, database and report development experiences. He/she will be responsible for technical support from issue through resolution, ensuring customer satisfaction while maintaining SDLC/change management controls. The BI/DW Technical Lead will be also be required to do some development and/or design in support of the team as needed. The BI/DW Tech lead will also be responsible for all proactive and reactive customer communications. This is a technical coordination, customer liaison and development hands on role.

     

    • Manage level 3 customer service / customer engagement at the operational level
    • Own technical support processes from end to end (ticket monitoring/assignment/resolution, business impact assessment, process improvement, KPI management, prioritization, interface with IT helpdesk, change management/deployment, documentation updates)
    • Drive and coordinate BI troubleshooting (presentation layer, data integration, data integrity/quality)
    • Coordinate (and develop where necessary) small development/enhancement/issue resolution projects using standard SDLC and/or Agile processes
    • Manage/govern complete release management process
    • Manage escalation and executive IT communications

    Qualifications

    • 7+ years customer oriented communication
    • 5+ years end to end BI technical processes and/or development (Data integration / ETL processes, SQL Server, SSAS, SSIS, SSRS)
    • 5+ years SDLC, release management and project management (TFS experience is a must)
    • Fundamental IT service/support processes
    • Business process orientation (Real Estate experience a plus)
    • Attention to detail
    • Bachelor’s Degree in Business, Computer Science or Engineering
    • PMP certification a plus

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