• Receptionist

    Job Locations US-NY-New York
    Job ID
    Administrative / Clerical
    Location Name
    60 Columbus Circle
  • Overview

    The Guest Relations Associate is responsible for managing the day-to-day operations of the Guest Relations Area and Conference Rooms, and providing a customer experience in accordance with Related’s Service Commitments. The Guest Relations Associate performs all duties in compliance with company policies and procedures.



    • Welcome, greet, and direct guests with a smile and in a professional manner
    • Answer and direct calls
    • Ensure company guests and new Related employees are added to the security guest list
    • Notify employees when their guests have arrived
    • Coordinate guest arrival and escort for real estate closings
    • Manage conference room booking/scheduling
    • Maintain tidiness of reception area and conference rooms
    • Receive Condo Board packages and/or rent checks and notify appropriate RMC employee
    • Provide assistance with catering ordering and set-up; inform employees of food deliveries
    • Scan and upload I9 documents
    • Ensure employee information is up to date
    • Handle difficult guests in a professional manner
    • Assist the Guest Services Manager with administrative duties or project work, as required
    • Support and backfill of greater Facilities Management and ad hoc responsibilities, as needed
    • Always exceed expectations and have a cheerful personality


    • Undergraduate degree required
    • Previous experience in a corporate reception or five star hotel environment
    • Administrative skills- Word, Excel and Outlook are desirable
    • Excellent personal presentation
    • Strong organizational and time management skills
    • Complaint handling – able to resolve problems as they arise in an appropriate manner
    • High level of attention to detail
    • Knowledge of the business
    • Knowledge of delivering exceptional customer service
    • Ability to delegate and take initiative
    • Strong verbal and communication skills
    • Excellent professional demeanor with the ability to work with a wide range of administration levels and management
    • Ability to multi-task and shift direction easily
    • Team player and self-starter
    • Enthusiastic willingness to be present as the face and voice of Related

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