• Assistant General Manager

    Job Locations US-CA-San Francisco
    Job ID
    Property Management
    Location Name
    The Avery
  • Overview

    Related Companies is the most prominent privately-owned real estate firm in the United States.  Formed over 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi, London and Shanghai and boasts a team of over 3,000 professionals. The Company’s existing portfolio of real estate assets, valued at over $30 billion, is made up of best-in-class developments in premier high-barrier-to-entry markets across all asset classes.


    Related has dramatically redefined the concept of metropolitan luxury by introducing extraordinary residential rental properties in Boston, Chicago, Los Angeles, San Francisco and New York City. With each new building, Related has been hailed for setting new standards of excellence in the luxury rental marketplace.  To ensure that every resident in every Related building enjoys the very finest services, unsurpassed amenities, and a luxury lifestyle without compromise, Related Companies takes great pride in managing every building it owns. Related owns and manages 261 Hudson, 456 Washington, Abington House, The Caledonia, The Easton, The Lyric, MiMA, One Carnegie Hill, One Union Square South, Riverwalk Crossing, Riverwalk Point, The Sierra, The Strathmore, The Tate, Tribeca Green, Tribeca Park, Tribeca Tower, The Westminster and The Westport in New York City (and manages 1214 Fifth Avenue and 89 Murray also in New York City), One Back Bay and The Arlington in Boston, 500 Lake Shore Drive and Landmark West Loop in Chicago, The Emerson in Los Angeles, The Paramount in San Francisco and One Hill South in Washington, D.C. Related also owns an extensive portfolio of workforce and affordable housing and has several new rental developments underway across the country. For more information about Related Companies please visit www.related.com




    The Avery




    Building Information:The Avery is the center point of arrival for the confident tastemakers heralding San Francisco’s next chapter. With an exciting location that offers every luxury and convenience to provide one of the most exceptional living experiences that San Francisco has to offer, The Avery is a gateway to the best and boldest of the Bay Area.


    Are you seeking an organization that provides phenomenal growth opportunity for those few who embody an entrepreneur spirit? Do you thrive in a fast-paced environment? We have an amazing career opportunity within our luxury portfolio, Related Rentals, as an Assistant General Manager at our luxury property.


    The Assistant General Manager is more specifically responsible for assisting the General Manager in maintaining all aspects of property operations, monitoring and leading the sales process, assist in the training, motivation and development of the concierges, maintenance, and office teams. You will be the key contact person for all resident requests providing unparalleled customer service at all times. You will also be involved in the financial aspects of the operations and capital projects. The expectation is that, over time, under the tutelage of a General Manager, the AGM will be prepared for and eligible to be considered for a GM position. 


    This is an excellent opportunity to join an industry leader and grow with us in an environment that is both challenging and rewarding. We are looking for someone who is inquisitive, energetic, hard-working, highly motivated and committed to providing superior resident service. Most importantly, we are looking for a dynamic person who will add the strength of their unique industry experience and personality to an already wonderful team of committed employees. 



    The Assistant General Manager’s areas of responsibility include, but are not limited to, the following: 

    • Makes introductory calls to all future residents prior to move-in and initiates face-to-face meeting with new residents to assure quality control and confirm satisfaction with service that was provided. 
    • Manage and develop employees by providing feedback and coaching resulting in improved performance. 
    • Provides comprehensive move-in orientations. 
    • Assists in the development and implementation of resident relation activities and events to enhance the residents’ appreciation of the building as a home. 
    • Provides administrative support with the resident web site, resident website access and letters, monthly mailings and other special projects as assigned by supervisory staff. 
    • Reads and answers resident emails generated through the resident web site. 
    • Ensure efficient and courteous response to all resident requests. 
    • Provides resolution to resident problems and on-going resident relations. 
    • In partnership with the building team members, serves as a liaison to the residents to foster good landlord/resident relationships. 
    • Handles all resident complaints expeditiously, diplomatically and professionally. 
    • Maintains accurate, efficient files for all site administration, including: lease files, operational procedure files, work-order files, etc. 
    • Prepares and processes appropriate written communications, i.e., memos, letters, insurance incident reports, etc. 
    • Collects and posts all resident rent payments. Manages accounts receivable. 
    • Coordinate the filing of legal proceedings in accordance with local ordinances. 
    • Maintains an up-to-date and accurate card key system and makes changes as needed. 
    • Maintains tracking mechanisms developed for follow-up of service requests. 
    • Special projects as assigned.


    Benefits and features:

    • Incentive bonus program
    • Training and development programs
    • Benefits including: Medical, Dental, Life & Disability, Paid Time Off, 401(K), Flexible Spending Accounts
    • Employee Recognition & Wellness Programs


    • Position Qualifications/Requirements: 


      • Minimum of 3-5 years of upscale customer service experience. 
      • Experience with supervising a team
      • Management Experience in Property Management or Hospitality highly desirable. 
      • Ability to read and create profit and loss statements, variance reports and budgets required. 
      • Leasing experience desirable. 
      • Experience in training and development of employees required. 
      • High level of flexibility required. 
      • Excellent verbal and written communication skills. 
      • Speaking multiple languages (desirable). 
      • Available to work a flexible schedule, including weekends as required. 
      • Bachelor’s degree from four-year College or University; or equivalent combination of education and experience. 
      • Yardi experience, preferred. 


    Related is an Equal Opportunity Employer

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