• Concierge (overnight)

    Job Locations US-NY-New York
    Job ID
    3902
    Function
    Customer Experience
    Location Name
    261 Hudson
  • Overview

    Related Companies is the most prominent privately-owned real estate firm in the United States.  Formed over 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi, London and Shanghai and boasts a team of over 3,000 professionals. The Company’s existing portfolio of real estate assets, valued at over $30 billion, is made up of best-in-class developments in premier high-barrier-to-entry markets across all asset classes.

     

    Related has dramatically redefined the concept of metropolitan luxury by introducing extraordinary residential rental properties in Boston, Chicago, Los Angeles, San Francisco and New York City. With each new building, Related has been hailed for setting new standards of excellence in the luxury rental marketplace.  To ensure that every resident in every Related building enjoys the very finest services, unsurpassed amenities, and a luxury lifestyle without compromise, Related Companies takes great pride in managing every building it owns. Related owns and manages 261 Hudson, 456 Washington, Abington House, The Caledonia, The Easton, The Lyric, MiMA, One Carnegie Hill, One Union Square South, Riverwalk Crossing, Riverwalk Point, The Sierra, The Strathmore, The Tate, Tribeca Green, Tribeca Park, Tribeca Tower, The Westminster and The Westport in New York City (and manages 1214 Fifth Avenue and 89 Murray also in New York City), One Back Bay and The Arlington in Boston, 500 Lake Shore Drive and Landmark West Loop in Chicago, The Emerson in Los Angeles, The Paramount in San Francisco and One Hill South in Washington, D.C. Related also owns an extensive portfolio of workforce and affordable housing and has several new rental developments underway across the country. For more information about Related Companies please visit www.related.com

    Responsibilities

    Related is looking for an energetic and dynamic weekend relief concierge  In this position, you are the ambassador to the property enhancing the luxury appeal to the property by demonstrating the most refined “first impression” to our client, residents, their guests, and surrounding community. We will provide you with the necessary paid training for you to deliver our high standards of style, service, and personal attentiveness.

    RESPONSIBILITIES:

    • Greet all residents and guests confidently and cordially upon entering the property; announcing and registering guests and vendors/contractors.
    • Stand for the duration of shift - the post is indoors!
    • Establish professional relationships with resident understanding their preferences and anticipating their needs.
    • Provide curbside/door assistance with baggage and other items, assist with local area information, and execute daily tasks in accordance with operations.
    • Be an ambassador to the property by assisting the individuals with local area information and directions with a service- oriented manner.
    • Assist with the direction and supervision resident move ins and move outs.
    • Maintain all areas including entryway, doors, lobby, and waiting areas in a neat, clean, and organized manner.
    • Report damages and cleanliness issues to the appropriate personnel.
    • Maintain a clean and accessible bell cart and assist residents, as needed.
    • Maintain umbrella inventory and have them readily accessible on days with inclement weather.
    • Maintain daily logs and communicate effectively to colleagues during shift changes.
    • Follow emergency procedures as directed in the property manual.

    Qualifications

    QUALIFICATIONS:

    • High School Diploma or equivalent; Associates Degree Preferred.
    • Experience in high-impact guest service environment, Doorperson experience a plus.
    • Self-motivated and ability to multi task while remaining composed and approachable.
    • Creative thinker with the ability to resolve issues successfully.
    • Knowledge of local area information, including the arts, tourism, entertainment and sports, dining and Shopping, and other leisure activities.
    • Professional appearance with a positive, outgoing, and attentive demeanor.
    • Customer service driven with a passion to provide high-level service

    WORK ENVIRONMENT AND PHYSICAL DEMANDS

    • Must be able to work 8 hour shifts
    • Must be available to work late at night or early in the morning and overtime when required.
    • Must be comfortable working with, and around, large groups of people.
    • Must be able to lift up to 35 lbs
    • Must be able to stand for the entire 8 hour shift
    • Weekends and Holidays are required

    SHIFT:

    • 11:00 pm to 7:30 am (two nonconsecutive days off)

    #cb

    #cb2

     

    Not the right job for you?