• Desktop Support Specialist

    Job Locations US-NY-New York
    Job ID
    Information Technology
    Location Name
    423 West 55th Street
  • Overview

    Related Companies is the most prominent privately owned real estate firm in the United States. Formed over 40 years ago, Related is a fully integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales.


    Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi, London, and Shanghai and boasts a team of over 3,500 professionals. The Company’s portfolio of over $50 billion in real estate assets owned or under development is made up of best-in-class mixed-use, residential, retail, office and affordable properties in premier high-barrier-to-entry markets. Related has developed preeminent mixed-use projects such as Time Warner Center in New York and CityPlace in West Palm Beach and is currently developing the 28-acre Hudson Yards project on Manhattan’s West Side. Related also manages approximately $4 billion of equity capital on behalf of sovereign wealth funds, public pension plans, multi-managers, endowments, and family offices. Related was recently named to Fast Company Magazine’s list of the 50 Most Innovative Companies in the World.


    Related also owns Equinox® Fitness Clubs and SoulCycle further expanding the company's capabilities into the health and fitness arena and enhancing the value of its properties through an exclusive, branded amenity and lifestyle offering. Related is a partner in CORE, a boutique residential brokerage.


    Reporting to the Manager, Desktop and Executive Support, the Desktop Support Specialist will provide day-to-day and advanced technical support for executives in a 24/7/365 environment.


    • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
    • Maintain absolute confidentiality
    • Provide on-site coverage during normal business hours as well as on-call support which could occur before/after normal working hours
    • Provide, set up and fully support, desktop, mobile, telecom, network and video conferencing systems hardware and software
    • Proactively identify, document and implement procedures to limit downtime, maintain a stable technology environment for key company executives
    • Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement solutions in a timely manner
    • Full ownership of computing environment, including functionality, information security and availability of hardware/software upgrades for Executives
    • End-to-End ownership of related incidents even through escalation to external vendors or other internal resources
    • Maintain knowledge base of relevant hardware and software applications
    • Participate in cross-training and delegation of duties when necessary
    • Set high standards of performance for self-assuming responsibility and accountability for successfully completing assignments or tasks self-imposing standards of excellence rather than having standards imposed
    • Maintain close relationship with Executive Assistants to enhance support
    • Other support as needed when directed by management team


    • Proactive mindset focusing on preventing rather than fixing
    • Proper business-formal attire and personal presentation
    • Ability to clearly and accurately communicate (written and verbal)
    • Demonstrated proficiency in typing and grammar
    • Knowledge of relevant software computer applications and equipment
    • Knowledge of customer service principles and practices
    • Effective listening skills
    • Willingness to co-operate with others and work to the greater good
    • Provide regular status reports and upgrades
    • Multi-tasking capabilities
    • Ability to work outside of normal business hours including nights, weekends, and possibly holidays (only when necessary) 


    Education & Professional Qualifications:


    • 5+ years of progressive IT experience
    • 2+ years working in a Desktop support capacity
    • Bachelor’s degree in Computer Science or Information Systems or equivalent work experience
    • Exemplary Attendance and Punctuality
    • Advanced knowledge of MS Office Suite, Active Directory, Office 365, iOS, Android and Windows 10
    • Working knowledge of and ability to troubleshoot Networks, Telecom, video conferencing and presentation equipment
    • Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner
    • Ability to travel, sometimes on short notice and occasionally out of state
    • One of the following certifications preferred:

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