• Resident Service Coordinator

    Job Locations US-IL-Chicago
    Job ID
    Property Management
    Location Name
    Northpoint Preservation
  • Overview

    The Related Companies (Related) is the most prominent privately-owned real estate firm in the United States. Formed 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing, and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, Las Vegas, San Francisco, South Florida, Abu Dhabi and Shanghai and boasts a team of approximately 2,000 professionals.


    Related is one of the nation’s most active developers of affordable housing ranging from family, senior, urban, suburban, HOPE VI, SRO and intergenerational.  Related places a high priority on developing, acquiring and preserving housing for this sector.  In fact, over 60% of Related’s 50,000+ residential apartment homes are part of one or more affordable housing programs.  Related’s in-house expertise in all disciplines ensures that we consistently set new standards for creative design, financing, and management. 


    As an integrated affiliate of The Related Companies, Related Management Company (RMC) provides property management services to virtually all of Related’s portfolio of real estate assets.  Valued at over $15 billion, the portfolio includes residential, mixed-use, retail and commercial properties, including over 50,000 apartments within 350 properties, and over 10 million square feet of commercial, retail and mixed-use space. 


    Since inception in 1974, RMC has set an exceptional performance benchmark for responsive and professional management.  RMC’s mandate is to support the owners’ objectives by maintaining outstanding operational performance thereby building a reputation of excellence among owners and in the municipal and financial communities. 





    • Incentive bonus program
    • Training and development programs
    • Benefits including Medical, Dental, Life & Disability, Paid Time Off, 401(K), Flexible Spending Accounts
    • Employee Recognition & Wellness Programs.



    • This position is utilized only for HUD Grant and is located in communities that have special needs residents. Responsibilities are similar to concierge and include such tasks as researching community, local and national services for senior or special needs opportunities, transportation, meals and services provided specifically for a group of residents. May work with government agencies such as Department of Aging to obtain available services for residents. The service coordinator may assess service needs and determine eligibility for public and private services.
    • Essential Job Functions
    • Assists and advises residents and families of the services which may be necessary to maintain a self-reliant lifestyle. Promotes wellness activities for all residents.
    • Educates residents, families, and staff on available community resources (for example, case management, personal assistance, homemaker, meals-on-wheels, transportation, counseling, occasional visiting nurse, preventive health screening/wellness and legal advocacy).
    • Assists residents in building informal support networks among themselves and with family members and friends.
    • Acts as a liaison between community agencies, service providers, and residents.
    • Works as a team member with facility manager and other housing management staff in serving residents/clients. Encourages residents to be proactive in meeting their social, psychological, and physical needs.
    • Facilitates meeting of needs when necessary, but avoids the creation of unhealthy dependence.



    • Monitors the delivery of services to residents to ensure they are appropriate, timely, and satisfactory.
    • Performs service management functions for all residents needing assistance.
    • Provides limited case management (i.e., evaluation of social, psychological and physical needs and the development of a service plan) for a resident when such service is not being provided by the general service community.
    • Educates residents on service availability, application procedures, resident's rights, etc., both individually and as a group.
    • Reports all suspected abuse situations to the appropriate agency.
    • Sets up volunteer support programs with service organizations in the community.
    • Advocates and may negotiate on behalf of residents for the adequate, timely and cost-effective provision of services.
    • Meets with service providers as needed and appropriate.
    • Assembles a directory of community services and makes it available to residents, families, and management.
    • Assists management in identifying residents who need assistance.
    • Maintains individual files on residents which will contain at least the following: intake information, service termination information, quarterly review and follow-up, human or civil rights abuse, resident/family meeting notes. Resident files to be kept in a secure area to ensure confidentiality.
    • Completes reports with copies given to the site manager, Quality Assurance, Administrator, Manager, and government agency (where applicable) in an accurate and timely manner or according to governing regulations. Pursues avenues for additional services through private local, state, and federal sources


    • A Bachelor’s Degree is preferred but not required- Social Work, Gerontology, Psychology or Public Health preferred; however, individuals without a degree, but with appropriate work experience may be hired.
    • Demonstrated working knowledge of community services in the region with particular knowledge of services that are provided for the population living within the facility.
    • Proven experience in service management, including organizing, problem-solving, and advocating.
    • Experience in the aging process, elder services, disability services, drug and alcohol abuse and mental health issues; aware of eligibility for and procedures of Federal and State entitlement programs; alert to legal liability issues relating to providing service coordination.




    Related is an Equal Opportunity Employer


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