General Manager , Vessell and Observation Deck

Job Locations US-NY-New York
Job ID
Asset / Portfolio Management
Location Name
10 Hudson Yards


Hudson Yards is the largest private real estate development in the history of the United States and the largest development in New York City since Rockefeller Center. The site will include more than 18 million square feet of commercial and residential space, state-of-the-art office towers, more than 100 shops including New York’s first Neiman Marcus, and a collection of restaurants curated by Chef Thomas Keller. The urban development will include approximately 4,000 residences, The Shed, a new center for artistic invention, 14 acres of public open space, a 750-seat public school and an Equinox® branded luxury hotel with more than 200 rooms—all offering unparalleled amenities for residents, employees and guests. The development of Hudson Yards will create more than 23,000 construction jobs.

Hudson Yards is the fulfillment of a remarkable collaboration that includes a talented group of visionaries – planners, architects, engineers, designers, public servants, fashion icons, renowned chefs, business leaders, luminaries and more. They are working in partnership with New York’s development and transportation authorities, and with some of the world’s most iconic retail brands and leading companies – each of whom will call Hudson Yards home.

Strategically located between 10th and 12th avenues from West 30th to West 34th Street, Hudson Yards is the center of the metropolitan region with unsurpassed connections to commuter rail service, the subway system, the West Side Highway, the Lincoln Tunnel and ferries along the Hudson River. The extension of the No. 7 Subway line, opened in 2015, arrives at Hudson Yards’ front door. In the nexus of Chelsea and Midtown West, this dynamic neighborhood is next to chic art galleries, award winning restaurants, popular bars and nightlife venues, and highly respected international fashion and design. The neighborhoods surrounding Hudson Yards, including Chelsea, West Chelsea and Hell’s Kitchen are buzzing with chic art galleries, innovative restaurants and bars, and highly respected international fashion and design. City dwellers hungry for a taste of the outdoors now have a variety of green spaces to explore including the much-celebrated High Line, Hudson River Park and Hudson Park & Boulevard. With the new No. 7 Subway extension open as of fall 2015, getting to Hudson Yards will be fast and easy.


General Manager is a new position that Related, in its capacity as operator of the attractions, will add to its New York based team. The position will be charged with all aspects of revenue projection/control, management, and operations for HYOD, the Climb, the Vessel, and potentially the Other Attractions.


Responsibilities will include recruitment and management of staff, developing and implementing operating practices and procedures, development and implementation of sales*, marketing and publicity programs*, maintaining show quality control*, and delivering the annual ticket sales*, revenue*, and EBITDA budgets*.   The VP/GM will be the key interface with Related Retail and other members of the Hudson Yards and Related Management team.


* These items are likely applicable only to non-Vessel attractions, as the Vessel does not include show elements and admission is anticipated to be free of charge.

Key Responsibilities


Pre-opening responsibilities include:

  • Work with the design, development, and construction teams to assure the attractions are built in a manner that promotes smooth, secure, and efficient operations.
  • Manage the pre-opening budget and all pre-opening tasks related to Operations, Marketing, Sales and Publicity. Specific activities include departmental staffing, specification purchase and installation of key FFE (including ticketing and POS system, Security Systems), development and launch of the Attraction’s website, and managing all efforts regarding advance ticket sales and pre-opening publicity.
  • Manage the unique pre-opening planning, permitting, training, and other operational requirements pertaining to the Climb.
  • Build and maintain a strong relationship with Related Senior Staff, HY Retail team, Management of the Restaurant and Event Space located just above HYOD, and other NYC attractions professionals (including city and state agencies, group sellers, other NY Attractions)

Pre-opening responsibilities include:

Vice President/General Manager will be Related’s key executive responsible all aspects of Operation, Sales, and Marketing of each Attraction, as well as delivering results consistent with the approved business plan.  He/she will provide leadership and direct the efforts of the management staff to ensure:

  • Smooth and continuous operation of the attractions with strong emphasis on delivering the highest quality guest experience, ensuring the level of customer service reflects the Related’s high standards of performance
  • Development and implementation of effective marketing, publicity and sales programs that result in achieving or exceeding HY Attractions annual ticket sales and revenue budgets
  • Managing costs to achieve annual EBITDA objectives
  • Implementation of the highest standards relative to maintaining the security of the premises and safety of guests
  • Establishment and maintenance of constructive and positive relationships with all of HY Attractions constituents including the Related’s Owners, Related Retail, all businesses located at Hudson Yards, other NYC Attractions, the Media
  • Managing the relationships for outside vended services directly connected to the HYOD (including merchandising, photo opportunities, and food and beverage and event operations).
  • Cross-functional coaching and development of talent


Key Skill Set

  • Prior experience (20 to 25 years) in all aspects of attractions management (operations, marketing, sales, publicity, maintenance) and Guest services
  • Prior P&L responsibility (5 to 10 years) for management and operations of a business delivering at least $10MM in annual EBITDA.
  • Prior experience working with ticket resellers, group bundlers, and developing local public/private promotions and/or sales partnerships
  • Excellent communication, management and team building skills.
  • Prior experience with business management and operation in a retail environment is preferred but not required.
  • Prior experience in operating attractions and/or entertainment business similar to the Climb preferred, but not required.

 Education and Professional Qualifications

  • Bachelor Degree in Business Administration or related discipline
  • Minimum of 10+ years of real estate property management experience, preference for experience in NYC
  • Minimum of 5+ years managing people
  • CPM, RPA, or CSM designation preferred



Related is an Equal Opportunity Employer

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