Intern, Information Technology, Related Midwest

US-IL-Chicago
Job ID
2181
Function
Information Technology
350 West Hubbard Street

Overview

At Related, summer internships offer students hands-on experience and a chance to work on challenging projects with some of the best minds in the business. The Related Internship Program not only places you within a specific project area, but also provides tours of our Manhattan portfolio, and exposes you to our multi-faceted lines of business through an outstanding executive speaker series.

This is an excellent opportunity for you to develop valuable contacts and obtain the type of hands-on experience that will benefit you as you make important career choices.

Responsibilities

We are looking for a future IT Help Desk Professional to provide internal support for employees and contractors at Related Midwest. Candidates should have a mix of technical and customer service skills, be passionate about technology and helping people. We support Macs, PCs, BYOD, faxes, copiers, etc.

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Respond to email messages for customers seeking help.
  • Install, modify, and repair computer hardware and software.
  • Handle Tier 1 help desk escalations through tickets or email. Follow up on outstanding requests and ensure timely resolution.
  • Support audio and video equipment in conference rooms.
  • Manage and monitor internal assets to ensure accurate inventory records.
  • Other duties may be added and/or assigned as needed.

Qualifications

 Our ideal candidate will be a rising senior with the following skills:

  • Windows 7, Windows 10, Mac OS X, and Office 365
  • Active Directory maintenance, Exchange 2013
  • Mac and PC hardware, Copiers, computer peripherals, Mobile devices (iOS, Android)
  • Client PC connectivity - Ethernet, WIFI and VPN
  • File server knowledge
  • Experience with Symantec and Websense security products
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • 2 years+ experience working in a Windows/Mac environment

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