General Manager

US-NY-New York
Job ID
2169
Function
Property Management
Lyric

Overview

Related Companies is the most prominent privately-owned real estate firm in the United States.  Formed over 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi, London and Shanghai and boasts a team of over 3,000 professionals. The Company’s existing portfolio of real estate assets, valued at over $30 billion, is made up of best-in-class developments in premier high-barrier-to-entry markets across all asset classes.

 

Related has dramatically redefined the concept of metropolitan luxury living by introducing extraordinary residential rental properties in Boston, Chicago, Los Angeles, San Francisco, Washington D.C. and New York City. With each new building, Related has been hailed for setting new standards of excellence in the luxury rental marketplace.  To ensure that every resident in every Related building enjoys the very finest services, unparalleled amenities, and a luxury lifestyle without compromise, Related Companies takes great pride in managing every building it owns. Related owns and manages 261 Hudson, 456 Washington, Abington House, The Caledonia, The Easton, The Lyric, MiMA, One Carnegie Hill, One Union Square South, Riverwalk Crossing, Riverwalk Point, The Sierra, The Strathmore, The Tate, Tribeca Green, Tribeca Park, Tribeca Tower, The Westminster and The Westport in New York City (and manages 1214 Fifth Avenue and 89 Murray also in New York City). It also owns 500 Lake Shore Drive and Landmark West Loop in Chicago, The Emerson in Los Angeles, The Paramount in San Francisco, One Hill South in Washington, D.C and One Back Bay in Boston as well as managing The Arlington in Boston. For more information about Related Companies please visit www.related.com.

Responsibilities

Related Management is proud to offer an exciting and unique opportunity to a dynamic professional with a proven track record, who enjoys and excels at communicating and interacting with residents who will provide top-notch management for premier luxury buildings. You will thrive on the challenge and excitement of managing one of the most notable luxury residential buildings in New York.

 

DUTIES AND RESPONSIBILITIES:

 

The General Manager is responsible for the following:

 

  1. Operational issues.
  2. Hiring and overseeing on-site staff.
  3. Resident Relations and Customer Service
  4. Liaison with various vendors and contractors.
  5. External agency liaison.
  6. Miscellaneous duties and special projects, as required.
  7. Financial Oversight

TASKS:

 

The tasks of the General Manager include, but are not limited to, the following:

 

OPERATIONAL ISSUES:

  • Understands and manages capital and expense budgets, including reporting to senior staff and stakeholder representatives.
  • Coordinates and reviews monthly financial and operating reports.
  • Maintains verbal and written communication with stakeholders, vendors and residents  (as necessary) regarding issues relating to our management responsibilities, including, but not limited to; quality control, vendor contract management, maintenance personnel responsibilities, access control for mechanical equipment rooms and utilities management.
  • Coordinates all construction activities.
  • During construction and fit-outs, makes recommendations to eliminate potential problems and/or improve building operations.
  • Develops policies, procedures and regulations to effectively manage the property, pertaining, but not limited to, construction work, tenant alteration process and certificate of insurance requirements.
  • Develops, implements, and assures continued implementation of preventive maintenance programs,
  • Assures that all outside vendors are in compliance with the tenets of their contractual agreements for all work performed.
  • Ensures that each staff member reviews and complies with the procedures outlined in the Emergency Preparedness Manual and other SOP/procedural manuals that may be distributed.
  • Develops and manages all contracts, ie. Waste Removal, Janitorial, and Electrical.

HIRING AND STAFF SUPERVISION:

 

  • Recommends hiring, terminating, discipline, promotion and/or rewards for staffing in accordance with Equal Employment Opportunity Requirements, Related Management Company’s EEP policies and procedures; with federal, state and local Human Rights/Civil Rights Statutes; and with the Americans with Disabilities Act regulations and/or Section 504 of the Rehabilitation Act of 1973; where applicable.
  • Reviews and adds supervisory observations to the employee performance self-evaluations.
  • Maintains accurate recorded payroll and attendance documentation, in accordance with instruction from the HR-Workplace Solutions Department.
  • Approves overtime only when necessitated.
  • Coordinates and confirms on-site training for staff.
  • Assures that the staff is fully versed in the functions and standards of the job to ensure their effectiveness on the job, especially when they are on-call.
  • Assures that all staff member receive adequate training on Fair Housing responsibilities.
  • Responsible for the implementation of and adherence to Fair Housing practices per Related Management’s Fair Housing Officer or designee.
  • Meets daily with staff (daily huddle) in the morning to organize the day.  Follows up with brief meetings at mid-day and at end of day.  Includes the Chief Engineer in at least one of these meetings to aid in the coordination of team efforts.

RESIDENT RELATIONS/CUSTOMER SERVICE:

 

  •  Ensures that all resident inquiries, requests, and concerns are handled with utmost diligence, diplomacy, and expediency.
  • Recognizes that every resident interaction is a critical component to the successful operation of the property.
  • Establishes expectations for and confirms that all staff members uphold ownership of all interactions with residents.
  • Confirms that all residents are fully and properly notified, on a timely basis, of all issues that impact their residency. 
  • Ensures that consistent, timely service to residents is provided through regular, thorough review of the weekly service request report.

 

 BRAND BEHAVIORS:

  • Welcomes every resident request and inquiry as an opportunity to strengthen resident loyalty.
  • Applies “Expect More at Home” service commitments.
  • Applies 10 Steps to Reaching Resolution if unable to satisfy request in the moment.
  • Demonstrates the Accountability Pyramid consistently.
  • Utilizes T.W.I.S.P. as a self evaluation tool after each resident interaction.
  • Participates in AAR/Best Practices Processes as a developmental mechanism.

 

Qualifications

  • Proven experience with the administration, management, and leasing of a luxury residential building
  • Financial management knowledge (including budget development and variance reporting)
  • Strong MS Excel skills
  • Strong supervisory skills; experience in staff development
  • Experience providing customer service for luxury/high end clients/residents
  • Demonstrated ability to manage multiple and complex operational matters on a daily basis.
  • Highly motivated service-oriented self starter.
  • Outstanding worth ethic, detailed oriented with superior written and oral communication skills

#CB

Not the right job for you?