Vice President of End User Technologies

US-NY-New York
Job ID
2155
Function
Information Technology
423 West 55th Street

Overview

Related Companies is the most prominent privately owned real estate firm in the United States. Formed over 40 years ago, Related is a fully integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales.

 

Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi, London, and Shanghai and boasts a team of over 3,500 professionals. The Company’s portfolio of over $50 billion in real estate assets owned or under development is made up of best-in-class mixed-use, residential, retail, office and affordable properties in premier high-barrier-to-entry markets. Related has developed preeminent mixed-use projects such as Time Warner Center in New York and CityPlace in West Palm Beach and is currently developing the 28-acre Hudson Yards project on Manhattan’s West Side. Related also manages approximately $4 billion of equity capital on behalf of sovereign wealth funds, public pension plans, multi-managers, endowments, and family offices. Related was recently named to Fast Company Magazine’s list of the 50 Most Innovative Companies in the World.

 

Related also owns Equinox® Fitness Clubs and SoulCycle further expanding the company's capabilities into the health and fitness arena and enhancing the value of its properties through an exclusive, branded amenity and lifestyle offering. Related is a partner in CORE, a boutique residential brokerage. For more information about Related Companies please visit www.related.com.

Responsibilities

This leader will be responsible for delivering all end-user technology that enables the users of our systems to be productive and to assist in providing great service to our internal teams. This leader will build and manage a high-performing team in multiple technology areas to design, develop, implement and support end user systems for all of the end-users.

  • Develop strategic, customer-centric solutions that enable the users of our systems to be productive, deliver great service and provide innovative solutions to key business problems.
  • Develop outstanding, collaborative, strategic business partner relationships to proactively understand changing business needs.
  • Recruit, motivate, engage and retain a highly competent and productive team.   Create a working environment where operational excellence, craftsmanship, innovation and personal growth are encouraged and realized.
  • End user support metrics including KPI’s and SLA management.
  • Oversight and management/ownership of outsourcing relationship
  • Directly manage 8 members of an onsite team and an executive support group
  • Oversight and responsibility of all End user and new hire training
  • Management of Related’s Self Service Portal and Knowledgebase
  • Ownership of all online equipment purchases
  • Monthly meeting with business partners to review all helpdesk requests with key business leaders
  • IT Project management as needed

Qualifications

  • BA/BS degree in an engineering or technical field (MS in an Engineering or technical field and/or an MBA preferred).
  • Must have 8+ years of experience required managing a complex helpdesk support system of 5,000+ employees
  • 3+ year’s experience managing an external managed service provider
  • Experience leading technologies including but not limited to Voice, End User Computing, Security Tools, Back office Systems, etc. and ensuring platforms and environments are stable, provide long term value, and meet regulatory compliance and controls practices.
  • Proven and effective leader able to motivate, mentor, and promote a team. Experience managing a team in multiple locations and building a great culture of engineering and craftsmanship.
  • Ability to balance a wide range of priorities and managing relationships with other Technology and non-Technology departments. Must respond to urgent issues without losing focus on longer term deliverables.
  • Proven ability to champion innovation and execute with excellence.
  • Exceptional collaboration skills and proven ability to influence internal and external partners.
  • Ability to innovate and lead change through visionary thinking, strategic leadership and tactical execution.
  • Tremendous curiosity and drive towards innovative solutions with the ability to anticipate trends. Keeping abreast of industry and technology trends.
  • Excellent interpersonal, communication, negotiation and project management skills.

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