General Manager (Luxury Residential)

US-NY-New York
Job ID
2141
Function
Property Management
423 West 55th Street

Overview

Related Companies is the most prominent privately owned real estate firm in the United States. Formed over 40 years ago, Related is a fully integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales.

 

Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi, London, and Shanghai and boasts a team of over 3,500 professionals. The Company’s portfolio of over $50 billion in real estate assets owned or under development is made up of best-in-class mixed-use, residential, retail, office and affordable properties in premier high-barrier-to-entry markets. Related has developed preeminent mixed-use projects such as Time Warner Center in New York and CityPlace in West Palm Beach and is currently developing the 28-acre Hudson Yards project on Manhattan’s West Side. Related also manages approximately $3 billion of equity capital on behalf of sovereign wealth funds, public pension plans, multi-managers, endowments, and family offices. Related was recently named to Fast Company Magazine’s list of the 50 Most Innovative Companies in the World.

 

Related also owns Equinox® Fitness Clubs and SoulCycle further expanding the company's capabilities into the health and fitness arena and enhancing the value of its properties through an exclusive, branded amenity and lifestyle offering. Related is a partner in CORE, a boutique residential brokerage. For more information about Related Companies please visit www.related.com.

Responsibilities

The General Manager is responsible under the direction of the Vice President to oversee on-site staff and operational issues and to perform assigned duties in compliance with all company policies and procedures, all applicable Equal Employment Opportunity and Human Rights statutes, all applicable Building Department Codes and with the local Fire Department.

 

The tasks of the General Manager include, but are not limited to, the following:

 

OPERATIONAL ISSUES:

 

  • Understands and manages capital and expense budgets, including reporting to senior staff   and stakeholder representatives.
  • Maintains verbal and written communication with stakeholders, vendors and residents (as needed) on issues relating to our management responsibilities, including but not limited to: quality control; vendor contract management; maintenance personnel responsibilities; access control for mechanical equipment rooms and utilities management.
  • Oversees all construction activities during initial development/lease up of the property
  • During construction and fit-outs, makes recommendations to eliminate potential problems and/or improve building operations.
  • Develops policies, procedures, and regulations to effectively manage the property, pertaining but not limited to, construction work, tenant alteration process and certificate of insurance requirements.
  • Develops, implements and assures continued implementation of preventive maintenance programs.
  • Assures that all outside vendors are in compliance with the tenets of their contractual agreements for all work performed.
  • Ensures that each staff member reviews and complies with the procedures outlined in the Emergency Preparedness Manual.
  • Develops and manages all contracts, i.e. Waste Removal, Janitorial and Electrical.
  • Supervises and coordinates loading dock access and deliveries.

 

FINANCIAL OVERSIGHT:

 

  • Comprehensive understanding of all facets of accounts payable and account receivable in order to effectively supervise staff responsible for this function.
  • Confirm that the appropriate allocation methodology is established and ensure that all invoices are coded to and paid from the appropriate entity.
  • Ensures that all invoices are processed for timely payment in order to maintain good vendor relations and accounts.
  • Reviews and approves purchase orders that exceed amounts over site staff level up to designated approval limit of $1000.
  • Ensures that proper insurance documentation for all outside vendors is collecte  and available for supervisory review.
  • Participates in preparation of initial draft of the annual and capital operating budgets for the rental and overall condo entities.Prepares the monthly variance reports for the rental, co-op and overall cond entities.
  • Ensures that budgetary guidelines approved for controllable expenses are met.
  • Ensures that staff is fully aware of budgetary goals and constraints.

 

BUILDING OPERATIONS:

 

  1. Responsible for overseeing all maintenance operations and repairs at the property.
  2. Responsible for the successful coordination of all move-in/move-outs.
  3. Service Request System – Facilities
  • Confirms timely, efficient completion of all service requests.
  • As a general rule, resident-requested service requests should be completed within twenty-four (24) hours. Emergency repairs are addressed promptly, in particular when those situations may cause increasing damage to the property or may endanger the residents’ health and safety.
  • All completed service requests are signed and placed in the respective resident files to provide documentation of requested services.
  • If appropriate, confirms that damage charges are applied to the resident’s account for repairs attributable to cause beyond normal wear and tear.
  • Ensures that proper key control systems and procedures are in place at all times
  1. Product Presentation
  • Apartment turnovers must produce units that are impeccably clean, painted, and mechanically in good working order prior to the pending move-in.
  • A resident survey that queries the conditions of the apartments and the residents’ perceptions of the services RMC provides is administered and distributed from the main office annually. Responsible to confirm that any deficiencies noted on the responses have been addressed and assures residents’ satisfaction with the service.
  1. Maintenance of Common Areas
  • Common areas, such as laundry rooms, hallways, offices, shops, storage areas, refuse areas, and grounds must be clean at all times.
  • Confirms that the routine janitorial schedule is maintained to ensure that the noted expectations are consistently met.
  1. External Maintenance Services

                   Under the supervision of the Vice President,  solicits, reviews

Qualifications

  • Minimum of 5 years leadership experience in a Luxury Condo or Hotel Environment as a General Manager
  • Bachelor’s degree (B.A. /B.S.) in Business or related field from a 4-year college or university, or equivalent combination of education and experience required.
  • This individual must be hospitality driven, to excel in customer service, pleasant in the face of stress and problems. Always willing to assist the Board of Directors and Residents.
  • Must be willing to roll up sleeves with Manager Administrative tasks; Able to produce own reports, Submit weekly Manager’s Reports, Work Orders, and be hands-on with project management duties.
  • Ability to use MS Excel and formulate spreadsheets for Property Financial.
  • Must have experience working with senior management or running high-level meetings.
  • Must possess great follow up skills, organizations skills, initiative, accountability, and dedication to delivering great results.
  • Must have excellent English writing skills with proper grammar, punctuation, and spelling. 

 

SKILL AND ABILITIES

  • Ability to work a flexible schedule; any day of the week, including being “on-call".
  • Ability to write and communicate professionally in English.
  • Ability to apply critical thinking and sound decision-making.
  • Ability to resolve residents’ concerns while maintaining a friendly and professional demeanor.
  • Ability to demonstrate project management skills to ensure tasks are completed on schedule.
  • Ability to communicate professionally and adapt interpersonal skills to a variety of audiences.
  • Ability to demonstrate teamwork by assisting co-workers and direct reports.
  • Ability to provide coaching to direct reports to develop their knowledge and skill-set.
  • Ability to effectively convey ideas and influence the opinions of others.
  • Ability to demonstrate computer literacy using Microsoft Office software.

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