Leasing Manager

US-MA-Boston
Job ID
2098
Function
Leasing
One Back Bay

Overview

Related Companies is the most prominent privately-owned real estate firm in the United States.  Formed over 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi, London and Shanghai and boasts a team of over 3,000 professionals. The Company’s existing portfolio of real estate assets, valued at over $30 billion, is made up of best-in-class developments in premier high-barrier-to-entry markets across all asset classes.

 

Related has dramatically redefined the concept of metropolitan luxury by introducing extraordinary residential rental properties in Boston, Chicago, Los Angeles, San Francisco and New York City. With each new building, Related has been hailed for setting new standards of excellence in the luxury rental marketplace.  To ensure that every resident in every Related building enjoys the very finest services, unsurpassed amenities, and a luxury lifestyle without compromise, Related Companies takes great pride in managing every building it owns. Related owns and manages 261 Hudson, 456 Washington, Abington House, The Caledonia, The Easton, The Lyric, MiMA, One Carnegie Hill, One Union Square South, Riverwalk Crossing, Riverwalk Point, The Sierra, The Strathmore, The Tate, Tribeca Green, Tribeca Park, Tribeca Tower, The Westminster and The Westport in New York City (and manages 1214 Fifth Avenue and 89 Murray also in New York City), One Back Bay and The Arlington in Boston, 500 Lake Shore Drive and Landmark West Loop in Chicago, The Emerson in Los Angeles, The Paramount in San Francisco and One Hill South in Washington, D.C. Related also owns an extensive portfolio of workforce and affordable housing and has several new rental developments underway across the country. For more information about Related Companies please visit www.related.com.

Responsibilities

The Leasing Manager is directly responsible for:

 

  • Determining leasing staff monthly leasing goals.
  • Scheduling leasing staff for 7-day work week.
  • Review prospect recorded phone calls in order to determine fair housing and company procedures and standards are being met.
  • Review and audit lead tracking system to determine leasing consultants closing ratio.
  • Conduct weekly leasing staff meetings.
  • Train and coach new and current leasing professionals.
  • Inspect tour routes, models and show apartments daily to ensure cleanliness.
  • Greeting prospective residents; determining the needs and preferences of the prospect and professionally present specific apartments while providing information regarding features and benefits.
  • Answering incoming calls in a cheerful and professional manner. Handle each call accordingly whether it is a prospect call or an irate resident that just moved in.
  • Develop and maintain Resident relations through the courtesy of on-site personnel, promptness of maintenance calls, and knowledge of community policies.
  • Continue to hone professional sales and closing techniques.
  • Accompany prospects to model apartments and discusses size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.
  • Demonstrate thorough knowledge and use of lead tracking system. Make follow-up calls to prospective Residents who did not fill out an application.
  • Compile and update listings of available rental units.
  • Process all applications in accordance with company policy and procedures, and notify prospect of results.
  • Complete lease agreement and collect rental deposit. Be sure to print out hard copy for office files.
  • Adhere to all fair housing laws.
  • Understand credit reporting per Westminster Management specifications.
  • Walk new resident through lease document at time of signing.
  • Update availability list daily in Yardi and communicate which units are rented

Qualifications

  • Associate’s degree (A.A.) or equivalent from two-year College or technical school preferred; OR must have High School diploma or the equivalent.
  • Must have previous management experience, managing a minimum of 2 staff members.
  • Previous experience working in property management environment, in sales, marketing, and customer service environment.
  • Property management industry designations/certifications highly desired.

General Skills

  • Must have the basic proficiency of reading and writing of the English language.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to generate routine reports and effectively communicate, verbally and in writing, with residents, customers, clients, contractors, employees and the general public.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to understand, follow and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to work with little direction, maintaining confidentiality and professionalism.
  • Ability to establish strong interpersonal relationships with team members.

 

Special Skills

  • Detail oriented; Highly organized; Team player
  • Superior verbal, written and presentation skills
  • Ability to communicate company vision effectively and consistently
  • Knowledge of Microsoft Office suite (Word, Excel, Access, PowerPoint, Outlook)
  • Knowledge of Fair Housing laws and regulations
  • Willingness and ability to learn additional software packages as they relate to the business

Physical Demands:

  • Employee should be able to sit, stand walk for long periods of time.
  • Must be able to climb stairs 3 floors on a regular basis
  • Must be able to reach
  • Must be able to lift 5 pounds of letter size archive box full of files.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER & EQUAL

 

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