Director of Maintenance (Residential)

Job ID
Maintenance / Facilities
Milestone Business Park


Related Companies is the most prominent privately-owned real estate firm in the United States. Formed 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, Las Vegas, San Francisco, South Florida, Abu Dhabi and Shanghai and boasts a team of approximately 2,000 professionals. The Company’s existing portfolio of real estate assets, valued at over $15 billion, is made up of best-in-class mixed-use, residential, retail, office, trade show and affordable properties in premier high-barrier-to-entry markets. For over a decade Related made its mark in the super luxury condominium market by developing properties that have achieved record-breaking sales statistics in each of its submarkets, is the largest owner of luxury residential rental properties in New York with over 5,000 units in its portfolio, has developed preeminent mixed-use projects such as Time Warner Center in New York and CityPlace in West Palm Beach and is currently developing the 26-acre Hudson Yards project on Manhattan’s west side. Related also manages approximately $1.5 billion of equity capital on behalf of sovereign wealth funds, public pension plans, multi-managers, endowments, Taft Hartley plans and family offices.

Related is staunchly committed to sustainable design with over $6 billion in green development underway or completed. The firm developed one of the first green residential buildings in the nation, Tribeca Green in Battery Park City, New York and Chicago's first green residential building, 340 on the Park. Related recently completed a collection of new LEED-certified residential buildings, The Brompton, The Harrison, MiMA and Superior Ink in New York City, The Clarendon in Boston and The Century in Los Angeles, as well as several green mixed-use and retail projects.

Related also owns Equinox(R) Fitness Clubs, further expanding the company's capabilities into the health and fitness arena and enhancing the value of its properties by incorporating an exclusive, branded amenity into the lifestyle offering, and a partnership interest in Unions Square Events, the catering, culture, sports, and events business of Danny Meyer’s Union Square Hospitality Group . For more information about Related Companies please visit


Under the direction of the Senior Executive Vice President, Related Management is seeking a Director of Maintenance to provide oversight, direction and leadership to effectively manage 103 properties across multiple states throughout the East Coast, ranging from MA to SC.

In compliance with all company policies, EEO & Fair housing requirements, the Director of Maintenance is to maintain a high level of quality and efficiency on all aspects of the maintenance & operations on a diversified set of assets within the AE portfolio. The work is to be accomplished utilizing the guidance & directives of Regional VP’s & assistance of Regional Facilities Managers & site based personnel.


Essential Duties & Responsibilities include the following.

  • On-Call
  • Available 24/7 to respond to after-hours emergencies (via phone)
  • Provide after-hours guidance and technical assistance to site staff via telephone
  • Travel to properties on short notice to respond to emergency situations


  • Act as safety ambassador and promote a strong safety culture throughout the region
  • Lead and participate in monthly safety education meetings, regionally or at property level; ensure all team members successfully complete required training
  • Monitor the compliance of safe work practices and use of PPE in the field – use positive reinforcement to correct behavior
  • Develop site specific emergency evacuation plans
  • Activate and coordinate emergency response teams in the event of natural disasters or catastrophic loss events
  • Holds minimum of OSHA 10 certification, or obtain within 90 days of hire

Procurement & Contracting:

  • Work in conjunction with Procurement department to optimize negotiated relationships; ensure that site teams comply to the greatest extent
  • Advise Procurement department of new products and services that will have beneficial impact in region, and potentially across all regions
  • Negotiate outside vendor contracts for region, such as cleaning, landscaping, painting, flooring – monitor quality of services and correct work quality of vendors where needed
  • Work with Maintenance Supervisors to understand inventory needs, optimum quantities and ordering frequencies and amounts; help find an inventory management system
  • Expand the existing pool of contractors and third-party service providers


  • Be able to concisely describe problematic physical conditions to non-technical team members
  • Be able to speak on an equal technical level with contractors and design professionals when discussing existing conditions and proposed designs or solutions
  • Communicate professionally and respectfully with all company associates, both in writing and conversation
  • Communicate frequently with VP Engineering, Regional VP and Divisional Managers to keep them apprised of portfolio status.

Supervisory & Team Building:

  • Manage team of Maintenance Supervisors, who oversee a maintenance staff at each property
  • Coach and mentor Maintenance Supervisors and Area Maintenance Managers, provide support on technical issues, and help them develop professionally and personally
  • Encourage participation in ongoing education, and industry seminars and conferences
  • Establish manpower needs across the region to ensure all properties are appropriately staffed with the right skillsets
  • With the RVP and Divisional Manager, participate in hiring personnel; administer maintenance tests, make recommendations on promotions and salary adjustments, and relocation of maintenance personnel
  • When required, develop a performance workout plan for supervisors and technicians, and monitor and report on adherence to plan
  • The Director of Maintenance is part of broader team of peers and will be expected to present ideas during formal and informal ‘best practice’ planning sessions focused on improving operational efficiency
  • Responsible for the overall maintenance direction, coordination, and evaluation of the region
  • Support Vice President of Engineering with implementation of company maintenance initiatives


  • Travel component is 50-75% on a monthly basis, including out-of-town overnight stays during the week; air travel is anticipated
  • Travel may be required on short notice to respond to emergency situations
  • Travel to properties based on specific needs/projects underway and as part of normal rotation to inspect/observe conditions and thoroughness/quality of operations
  • May be called on to assist with due diligence/disposition efforts outside of designated regions


Technical Skills:

  • Understand and be able to use and interpret construction drawings, including architectural and mechanical, and construction manuals
  • Base knowledge of high-rise construction, including super structure and exterior envelope/curtain wall systems
  • Identify building defects, and propose suitable solutions/options, and approximation of costs
  • Create detailed scopes of work for CapEx projects, manage competitive bidding process, identify qualified contractors, and manage project through to successful completion
  • Supervise implementation of routine and special projects by site teams
  • Experience with Yardi or other core property management software - able to create reports and analyze property performance metrics related to work order completion, turnover, and preventive maintenance.
  • With the site and regional teams, develop and oversee a thorough preventive maintenance (PM) program to ensure that all building systems, elements and components are maintained and serviced according to industry standards and manufacturer requirements
  • Inspect properties and insure that cleaning, grounds keeping, inventory control, and general maintenance is being performed according to company policies and procedures, and that the property has consistent excellent curb appeal
  • Ensure that unit turnover is completed on-budget to a high quality in an efficient timeframe
  • Provide technical assistance on maintenance-related items
  • Work with Acquisition and Development teams on physical due diligence, provide estimates of operating cost; conduct plan review of building at design phase and make comment on layout that will enhance operations
  • Assist with various groups on asset disposition plans
  • Be a really good problem solver and creative thinker

Working Conditions:

  • Frequent travel to sites.
  • Must be willing to work various schedules.
  • Must be accessible to respond to off-hour emergency situations.


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